Returns & Exchanges

RETURN POLICY

If you are unsatisfied with the product(s) you receive from our website, you can return the merchandise within 28 days from the purchase date. Please email us at admin@homafrica.com to let us know about the return.

Please know that we do not pay for return shipping and that your original shipping costs will not be refunded; only the price of the items will be refunded to your issuing credit/debit card.

Once we have received the return, we will email you to let you know that your card has been refunded. Items damaged in return transit due to improper packaging will not be refunded. Items must be in the original packaging and in like new, unused condition.

Please double check the size of an item before ordering as some items may look bigger on the site but smaller physically.

 

EXCHANGE POLICY

Items can be exchanged within 28 days of receiving your order as long as the items are in like new condition. We do not pay for the cost of return shipping or for the cost of shipping the new items. Please email us at admin@homafrica.com to arrange your exchange. Once the returned items are received, we will ship the new items.

 

NOTICE OF HANDMADE VARIATIONS

All of our items are handmade therefore slight variations from the item pictured will occur. Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange; for example, we do not consider slight variations in colour and pattern as valid reasons for returns. Thank you for your understanding.